Privacy Policy & Operational Security

One Dial Solutions BPO and Contact Center, Inc. (“One Dial,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, store, and protect personal information in accordance with applicable laws, including the Philippine Data Privacy Act, GDPR (where applicable), and industry best practices.

1. Information We Collect

• Contact Details: Full name, email, phone number, and company details.
• Business Information: Project scope, communications, or documents shared with us.
• Website & Usage Data: IP address, browser type, device identifiers, interaction logs, and session behavior — collected via cookies or analytics tools.

2. How We Use Your Information

• To deliver and maintain our services
• To respond to inquiries and support tickets
• To improve our website, platform, or communications
• For security monitoring, legal compliance, and operational oversight
• With consent, to provide updates on services or resources

3. Data Security

We implement administrative, technical, and physical safeguards to protect personal data:

• 2FA authentication and device encryption
• Biometric-secured facility access
• Privacy-screened, monitored workstations
• Controlled access to all client data platforms

4. Data Sharing

We do not sell personal data. We only share information with:

• Authorized internal staff under confidentiality agreements
• Trusted service providers (e.g., secure hosting, communications)
• Legal/regulatory bodies, if required by law

5. Your Rights

You have the right to:

• Request access to or correction of your personal data
• Withdraw consent for marketing communications
• Request deletion of your data (subject to legal retention rules)

To exercise your rights, contact our Data Privacy Officer:
📧 it.batangas@onedialsolutionsbpo.com

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes stated or comply with applicable laws. Inactive client data is securely archived or deleted after 12 months of inactivity, unless otherwise contractually agreed.

7. Contact

One Dial Solutions BPO and Contact Center, Inc.
📍 #40 M.H. Del Pilar St., Calayan–Blas Bldg., Poblacion 2, Batangas City, PH
📧 privacy@onedialsolutionsbpo.com

Security & Compliance

At One Dial Solutions, operational security isn’t an afterthought — it’s built in.

All Legal POD support is delivered inside our secured BPO facility — no freelancers, no home setups. Our floor is monitored 24/7, access is biometric-controlled, and every system is governed by an internal compliance manual signed by leadership.

We follow protocols modeled after SOC 2, HIPAA, and ISO 27001 standards — including role-based access, two-factor authentication, and confidential data handling procedures.

• ✅ Biometric Access
• ✅ End-to-End Encryption
• ✅ BPO-Only Facility
• ✅ SOC2-Inspired Protocols
• ✅ GDPR Compliant
• ✅ HIPAA Ready

Need a Copy of Our Compliance Manual?

For security and confidentiality reasons, our full Internal Compliance Manual is not publicly downloadable. However, we’re happy to share a view-only copy upon request for partners, clients, or auditors.

Last updated: July 2025