We offer you the best Order Taking & Processing solution for your company’s BPO needs.

One Dial Solutions provides a wide range of BPO and Call Center Services that can be customized based on your process and requirements.

Worry less about your business process bottle necks.

Responding to Inquiries

  • Answer customer questions about products, pricing, availability, and delivery.

  • Provide product recommendations based on customer needs.

Collecting Order Details

  • Gather necessary order information:

    • Product or service selected

    • Quantity and specifications (size, color, type, etc.)

    • Customer name and contact details

    • Delivery or pickup preference

Entering Orders into the System

  • Log order details into:

    • Website backend (e.g., Shopify, WooCommerce)

    • POS (Point-of-Sale) system

    • Order management software

    • Internal tracking sheets or CRM

Verifying Order Information

  • Confirm customer details (address, phone, email).

  • Double-check item availability and prices.

  • Validate shipping or delivery requirements.

Processing Payments

  • Send secure payment links.

  • Guide customers through online checkout.

  • Record payment confirmations.

  • Handle cash-on-delivery orders (COD) if applicable.

Confirming Orders

  • Send order confirmation via email, SMS, or chat.

  • Provide estimated delivery or pickup time.

  • Generate and share order number or invoice.

Coordinating with Fulfillment or Service Teams

  • Relay order details to packaging, kitchen, or delivery staff.

  • Notify relevant departments about new or urgent orders.

Handling Order Changes or Cancellations

  • Update or cancel orders upon customer request.

  • Ensure changes are reflected in the order system.

  • Notify fulfillment teams of any updates.

Tracking and Follow-Up

  • Provide order tracking details if available.

  • Follow up on delivery issues or delays.

  • Confirm successful delivery or service completion.

Maintaining Records

  • Keep logs of all orders placed.

  • Update CRM or spreadsheets with order history.

Upselling / Cross-Selling

  • Suggest related products or services during the order process.

  • Offer limited-time deals or bundles.

Customer Support

  • Address complaints, returns, or refunds.

  • Resolve order-related issues professionally and promptly.

Ready to build a smarter support system?

Let’s discuss how One Dial can elevate your customer operations with structured, managed BPO support. No fluff. Just real support that works.