We offer you the best Collection Services solution for your company’s BPO needs

Identify Outstanding Accounts

• Review reports or dashboards to track overdue invoices or missed payments.

• Categorize accounts based on aging (e.g., 30, 60, 90+ days overdue).

Send Payment Reminders

• Send automated or manual reminders via:

  • Email

  • SMS

  • Phone calls

  • WhatsApp or chat (if applicable)

• Use polite and professional language in early-stage reminders.

Make Collection Calls

• Call customers with past-due accounts to:

  • Remind them of the due amount

  • Confirm receipt of invoices

  • Negotiate a payment date or plan if needed

Negotiate Payment Plans

• Discuss and agree on realistic repayment terms if customers can’t pay in full.

• Document the payment schedule and ensure mutual understanding.

• Set up recurring payment reminders.

Update Payment Status

• Mark accounts as “paid,” “partial payment,” or “promised to pay.”

• Record all communication attempts and outcomes in CRM or collection software.

Escalate Delinquent Accounts

• Forward accounts to senior collectors, legal teams, or third-party agencies if:

  • Payment is severely overdue

  • Customer is unresponsive

  • Payment arrangements are broken

Reconcile Payments

• Match payments received with the correct customer account.

• Resolve discrepancies between expected and actual amounts.

Maintain Collection Records

• Keep detailed logs of:

  • Communication history

  • Promises made by the customer

  • Payment commitments and outcomes

Generate Collection Reports

• Provide daily/weekly reports on:

  • Total collections

  • Outstanding balances

  • Aging reports

  • Recovery performance vs. targets

Handle Disputes

• Respond to disputes about billing or services.

• Coordinate with billing or customer service to resolve issues.

Compliance & Privacy

• Follow legal and company-specific guidelines (e.g., FDCPA, GDPR).

• Maintain confidentiality and use professional conduct in all communications.

Customer Retention

• Attempt to recover payments without damaging the customer relationship.

• Offer customer service or assistance when appropriate to retain loyal customers.