Building Structure, Scale, and Seamless Support

Anne Millares is the operational architect behind One Dial Solutions, a boutique business process outsourcing (BPO) firm engineered for efficiency, trust, and performance. As Chief Operating Officer, she ensures that every process, every team, and every client interaction reflects a standard of excellence that sets the company apart.

Anne’s career is grounded in real experience and relentless ambition. From her roots as a call center agent, she rose rapidly through roles in supervision, executive assistance, and management — gaining a deep, practical understanding of what makes organizations resilient and high-performing. Her leadership is defined by a hands-on approach to building systems that allow both people and businesses to thrive.

In redefining outsourcing, Anne identified a critical gap in the market: the lack of structured, high-caliber support that businesses could truly rely on. This insight led to the launch of The VA POD — a specialized team within One Dial Solutions focused on managed executive assistant services. Built from direct conversations with business owners frustrated by traditional outsourcing, The VA POD goes beyond staffing. It delivers reliability, structure, and a true sense of partnership.

What sets Anne apart is her disciplined, detail-driven approach. She doesn’t just fill roles — she builds frameworks: fortified by process, governed by compliance, and elevated by proactive management. Under her leadership, The VA POD has grown into a trusted offshore solution for real estate firms, e-commerce brands, legal teams, and founders who demand more than just “help” — they demand consistency and control.

Her philosophy is clear:
She’s not in the business of outsourcing for its own sake.
She’s building what should have existed all along — a managed execution system that actually works.

With precision, integrity, and a relentless focus on operational excellence, Crissy Anne Millares is reshaping outsourcing — one client, one team, and one framework at a time.

Anne Millares
Chief Operating Officer, One Dial Solutions
Strategic Lead, The VA POD

“When I started in the industry, no one taught you how to lead — they taught you how to survive. I learned both.”
— Anne

As Featured in CEO Times

"The VA POD Revolution: How One Dial is Reshaping Outsourcing"

In a recent CEO Times feature, Crissy Anne Millares was spotlighted for leading a new era of structured outsourcing. The article highlighted her commitment to high-integrity execution, her people-first leadership style, and the disciplined systems that distinguish One Dial Solutions from traditional BPO setups.

Crissy’s approach is reframing the conversation around virtual assistant support—moving it from task-based freelancing to a managed, business-grade service model. As the Strategic Lead behind The VA POD, her vision is proving that operational excellence and human empowerment are not mutually exclusive—they're the formula.

"What Crissy built is more than a BPO—it’s a system of accountability that gives founders peace of mind."
— CEO Times Contributor

📰 Read the full feature: https://lnkd.in/g2wuxbTh

Inside the COO Mindset

Anne’s Non-Negotiables

Comprehensive onboarding and training for every team member—no one starts unprepared.

Every process is documented; if it’s not written, it doesn’t exist.

Open communication is essential—issues must be raised, not hidden.

What She Fixes First

Miscommunication among teams and clients

Undefined or overlapping roles

Gaps or inconsistencies in onboarding

Team Rituals She Champions

Weekly one-on-one check-ins (consistency is key)

Daily leadership huddles to maintain focus and alignment

Metrics and performance reviews before assigning accountability

The Unseen Work That Powers the Business

Process audits and updates every 90 days

Micro-scripting for complex or sensitive calls

Robust back-end SOPs for seamless VA transitions, exits, and reassignments