Why We Chose Batangas for Our BPO (And Why It Works)

As I sip my morning coffee, I often reflect on the journey that led me here – building a BPO company in the heart of Batangas City.

When my partner and I started One Dial, we wanted a location that offered the best of both worlds: access to Metro Manila’s business opportunities while providing a peaceful environment for our team. Batangas City checked all the boxes.

We faced challenges. As newcomers to the BPO industry, we had a steep learning curve, especially with technical aspects, but our determination to learn and adapt made us stronger. We built a team focused on soft skills and genuine passion, believing that attitude and a willingness to grow matter just as much as technical expertise.

From the start, we emphasized continuous learning, professional development, and a work culture that supports balance. Batangas offers that balance. Unlike the fast-paced environment of Metro Manila, Batangas allows our team to enjoy a high quality of life while staying productive and driven.

We encourage our employees to explore local attractions, whether it’s a beach weekend or a stroll through historic sites. These experiences help foster creativity, reduce stress, and build a sense of connection within our team.

More than anything, I’m proud of our team’s dedication. The work ethic of our Batangas-based professionals has consistently matched and even exceeded expectations, allowing us to deliver exceptional, customizable BPO solutions to clients in healthcare, finance, tech, and e-commerce.

At One Dial, success isn’t just about numbers; it’s about creating a workplace where our people feel valued and supported. We foster a culture of camaraderie through simple moments – like sharing a cup of coffee, taking a pause, and connecting with one another.

This journey from an ambitious dream to a thriving company has been fueled by our team’s commitment, the support of our Batangas community, and our belief in what One Dial stands for: excellence, people, and purpose.

As we look ahead, we are excited to grow, serve more clients, and continue providing opportunities for our team to thrive while honoring the culture and heritage of Batangas.

Here’s to many more cups of coffee and the milestones ahead, for One Dial, for our team, and for the clients we proudly serve.